The safeguarding and welfare of our pupils is of paramount importance and we have clear policies in place to help us ensure standards are maintained.
Please click on the policies listed below to download
Please call the school office to obtain a copy of the School’s terms and conditions
The School has long prided itself on the quality of the teaching and pastoral care provided to its pupils. The School’s aims are concerned with meeting the needs of the pupils, parents and other stakeholders. Constant communication and feedback are crucial in monitoring standards and improving provision. Those who have concerns or complaints should feel these can be voiced and that they will be taken seriously.
There is a difference between a concern and a complaint: concerns may be aired less formally, and the process of discussion may resolve the issue. A complaint is an expression of dissatisfaction that requires a response from the school – either to explain its position or to put right what may be wrong.
We will seek to resolve complaints by informal means wherever possible. A complaint is likely to arise when there are issues of physical or emotional well-being and security at stake, or when the school’s stated aims or values are being ignored. A breach of the law will always constitute a complaint.
If parents do have a complaint, they can expect it to be treated by the School in accordance with this procedure. Investigations will be thorough, fair and completed in a reasonable time-frame. The complainant may not be entitled to all information regarding the investigation, but will be kept informed of the process and of the decisions reached.
Informal resolution of complaints and concerns notwithstanding, the following should be noted:
- Pupils and staff are not penalised for making a complaint in good faith. The school welcomes and is open to feedback on the services that it provides.
- Complaints will be resolved either to the complainant’s satisfaction, or with an otherwise appropriate outcome which balances the rights and duties of pupils.
Our Complaints Procedure provides for formal complaints if it is not possible to resolve the matter informally. A copy of our Complaints Procedure can be downloaded from the link at the top of this page or obtained from the School.
One complaint went through the formal procedure last year.